Next Collective Pty Ltd (ACN 636 921 429), trading as Next Fragrance

Shipping

Order Processing

All orders are processed and dispatched from Adelaide, South Australia.

Orders are typically processed within 1 business day, however please allow up to 2 business days for dispatch during busy periods.

Orders placed on weekends or public holidays will be processed the next business day.

 

 

Shipping Within Australia

We currently ship Australia-wide using Australia Post.

Shipping costs are calculated at checkout based on your location and selected delivery service.

We offer free standard shipping within Australia on orders over $150.

Estimated delivery times:

Standard Shipping
3–7 business days

Express Shipping
1–3 business days

Delivery timeframes are estimates provided by Australia Post and are not guaranteed.

 

International Shipping

At this time, we do not ship Eau de Parfum fragrances or room sprays internationally due to air transport regulations for fragrance products.

We are actively working on solutions to offer international shipping in the future.

Customers outside Australia may still browse our website and sign up to receive updates when international shipping becomes available.

 

Click & Collect

Click & Collect may be available for certain orders.

When Click & Collect is selected:

• Your order will be prepared for collection

• You will receive confirmation when your order is ready

If collecting from a market or event location, a team member will provide your order upon arrival.

Please bring your order confirmation when collecting.

 

Shipping Delays

During peak periods such as holidays, major sales events, or promotional periods, dispatch and delivery times may be longer than usual.

Events outside our control such as weather disruptions, courier delays, or national logistics disruptions may also affect delivery times.

 

Lost Parcels

If your order appears lost in transit, please contact us at support@nextfragrance.com.

We will investigate the shipment with Australia Post.

If the carrier confirms the parcel is lost, we will arrange either:

• A replacement; or

• A refund

This process may take several business days depending on carrier investigations.

 

Delivered But Not Received

If tracking confirms that a parcel has been delivered, responsibility for the shipment transfers to the customer.

We may assist in investigating delivery issues with the carrier, however we are not responsible for replacement or refund once delivery is confirmed.

 

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned to us due to:

• Incorrect address

• Failure to collect

• Delivery refusal

The customer will be responsible for reshipping costs.

 

Returns & Refunds

We comply with the Australian Consumer Law (ACL).

Nothing in this policy excludes your rights under Australian consumer protection legislation.

 

Faulty Products

If a product is faulty, damaged, or not as described, you may request a remedy within 14 days of receiving your order.

Customers may choose between:

• Refund

• Replacement

• Exchange

Proof of purchase may be required.

 

Damaged in Transit

If your order arrives damaged, please contact us within 3–7 days of delivery.

Please include:

• Your order number

• Photos of the damaged item

• Photos of packaging

We will investigate the issue with the carrier and arrange a replacement or refund where appropriate.

 

Change of Mind Returns

We do not offer refunds for change of mind.

However, unopened and sealed products may be returned within 14 days of delivery for:

• Exchange; or

• Refund

Conditions:

• Item must be unused

• Item must remain sealed in original packaging

• Customer is responsible for return shipping costs

Original shipping costs are non-refundable.

 

Opened Fragrance Products

Due to hygiene and safety regulations for cosmetic goods:

• Opened fragrance products cannot be returned

• Used products cannot be exchanged or refunded

We are unable to resell cosmetic products once opened.

Please choose carefully before opening your product.

 

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider.

 

Afterpay & Third-Party Payments

If you paid using Afterpay, PayPal, or other third-party payment providers, refunds will be processed back through the same provider.

Payment schedules and instalments are managed directly by the payment provider.

 

Perfume-Making Classes

Perfume-making classes are non-refundable.

Bookings may be rescheduled with at least 3 days notice.

Failure to attend without sufficient notice may result in forfeiture of the booking.

 

Chargebacks & Fraud Prevention

We actively investigate and dispute fraudulent chargebacks.

Returned items must be received and inspected before refunds are issued.

Accounts found abusing refund or dispute processes may be restricted or suspended.

 

Contact Us

If you have any questions regarding shipping or returns, please contact us:

Next Fragrance
Next Collective Pty Ltd (ACN 636 921 429)
297 Diagonal Rd
Oaklands Park SA 5046
Australia

Email: support@nextfragrance.com
Website: https://nextfragrance.com