Next Collective Pty Ltd (ACN 636 921 429), Trading as Next Fragrance.

1. Introduction

Next Collective Pty Ltd (ACN 636 921 429) (“Next Fragrance”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you:

• Visit our website: https://nextfragrance.com

• Make a purchase online or in-store

• Attend a retail location or kiosk

• Participate in a perfume-making class

• Subscribe to marketing communications

• Enter competitions or giveaways

• Interact with us via social media

• Contact customer support

We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the EU General Data Protection Regulation (GDPR) and relevant US privacy laws.

 

2. Information We Collect

We may collect the following types of personal information:

A. Identity & Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Date of birth (if provided)

• Account login details

B. Transaction Information

• Purchase history

• Products purchased

• Order value

• Payment method (processed securely by third parties)

• Refund and return details

We do not store full credit card details. Payments are processed securely via:

• Shopify Payments

• PayPal

• Afterpay

 

C. Marketing & Communication Data

• Email subscription status

• SMS subscription status

• Email engagement data (opens, clicks)

• Abandoned cart activity

• Loyalty participation

• Review submissions (via Okendo)

We use Klaviyo for email and SMS marketing automation.

 

D. Technical & Website Usage Data

When you visit our website, we automatically collect certain information through cookies and tracking technologies, including:

• IP address

• Device type

• Browser type

• Location (approximate)

• Pages viewed

• Time on site

• Referring website

• Cart activity

We use:

• Google Analytics

• Meta Pixel

• TikTok Pixel

• Triple Whale

• Shopify analytics

This helps us improve website performance, personalise content, and measure advertising effectiveness.

 

E. Retail & In-Store Data

When you visit our retail stores or kiosks, we may collect:

• Email addresses at checkout

• Loyalty sign-ups

• QR code sign-ups

• Giveaway entries

• POS transaction data

Our retail locations use CCTV for safety and security purposes. CCTV footage may be recorded and retained for security monitoring, fraud prevention, and incident investigation.

F. Perfume-Making Classes

If you attend a class, we may collect:

• Name and contact details

• Booking information

• Payment details (processed securely)

• Optional allergy or sensitivity disclosures (if provided voluntarily)

 

3. How We Collect Information

We collect information when you:

• Create an account

• Place an order

• Subscribe to emails or SMS

• Participate in a promotion

• Submit a review

• Contact customer support

• Visit our store

• Attend a class

• Browse our website

We may also receive data from advertising platforms and analytics providers.

 

4. Why We Collect Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Manage returns and refunds

• Improve our website and services

• Send marketing communications

• Personalise advertising

• Prevent fraud

• Ensure retail security

• Comply with legal obligations

 

5. Marketing Communications

If you opt in, we may send:

• Promotional emails

• SMS marketing

• Abandoned cart reminders

• Product launches

• Loyalty updates

• Review requests

You may unsubscribe at any time using the link in our emails or by contacting us at support@nextfragrance.com.

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Remember your preferences

• Analyse traffic

• Deliver personalised advertising

You can manage cookie preferences through your browser settings.

 

7. Disclosure of Information

We may share your information with:

• Shopify (eCommerce platform)

• Payment providers (Shopify Payments, PayPal, Afterpay)

• Klaviyo (email marketing)

• Okendo (reviews)

• Analytics and advertising platforms (Google, Meta, TikTok, Triple Whale)

• Shipping providers

• Professional advisers (accountants, lawyers)

We do not sell your personal information.

 

8. International Data Transfers

As we sell internationally, your information may be transferred outside Australia, including to:

• United States

• European Union

• United Kingdom

Where required, we implement appropriate safeguards to ensure your information remains protected.

 

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

This includes:

• Secure Shopify hosting

• Encrypted payment processing

• Access controls

• Restricted staff access

• CCTV security systems

However, no method of transmission over the internet is 100% secure.

 

10. Data Retention

We retain personal information only as long as necessary to:

• Fulfil business purposes

• Meet tax and legal obligations

• Resolve disputes

• Enforce agreements

 

11. Your Rights (Australia)

You may:

• Request access to your personal information

• Request correction of inaccurate information

• Make a privacy complaint

Please contact: support@nextfragrance.com

 

12. Your Rights (EU / UK – GDPR)

If you are located in the EU or UK, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Data portability

• Withdraw consent

• Lodge a complaint with a supervisory authority

 

13. Your Rights (California & US Residents)

Where applicable, you may:

• Request access to collected information

• Request deletion

• Request information about data sharing

• Opt out of certain data uses

To exercise rights, contact support@nextfragrance.com.

 

14. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children.

 

15. Complaints

If you believe we have breached privacy laws, please contact us first at:

support@nextfragrance.com

If unresolved, Australian customers may contact the Office of the Australian Information Commissioner (OAIC).

 

16. Contact Us

Next Collective Pty Ltd

ACN 636 921 429

297 Diagonal Rd

Oaklands Park SA 5046

Australia

Email: support@nextfragrance.com

Website: https://nextfragrance.com